1. When placing your order online, you will be prompted to select a delivery date and time slot. Once your order is placed you will immediately receive an email notification confirming your booking.
2. Your order will be delivered by a third party pallet distribution network. Your firewood or fuel products will arrive on the day and time that you selected at checkout.
If you have any questions, please don’t hesitate to contact us and thanks for visiting Bristol Firewood!
If for any reason we cannot deliver on your selected date, we will be in contact to arrange an alternative. On the day of your delivery the firewood is lowered from the lorry via an 18 tonne tail-lift lorry and then positioned kerbside next to your property by means of a man operated pump truck. It is at the drivers discretion if they will place it anywhere on your property. If you choose the free delivery option then your firewood will be delivered between 9AM and 5PM. We will not be able to tell you the estimated time of arrival of your order. If you require a time slot then these are available for a small fee.
Please be aware that you are ordering a large amount of wood. Please ensure you have checked your access against the requirements, and please ensure that you are able to accept delivery of such a large and heavy pallet of wood. The third party delivery company are only tasked to deliver the wood to the kerbside of your property and their assistance is at the drivers discretion. They may not assist you with the manoeuvring of the wood to your storage area.
The firewood is delivered on a pallet which is yours to keep and can not be returned.